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Kenny Chen

Thoughts

The Art of Gaining Customer Empathy

To understand the people we are designing for, we must gain empathy for who they are and what is important to them. I recently attended a workshop by the folks at Empathy, a design firm focused on deep customer understanding. More

Marc Hemeon on Design Inc., the Future of Design Tools, and Good Design

I remember when I first heard of Design Inc. I was watching Marc Hemeon, live stream design portfolio reviews for his new startup. It was not only educational but also intriguing. I had no idea what the company was going to do but knew I wanted to be a part of it. More

Characteristics of a User Experience Designer

Google’s job description calls for User Experience Designers that are critical thinkers. Designers with an eye for making things better and a strong technical background. While these traits are important, they are not crucial. More

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